Reference

How axiata slot Handles Your Personal Data

axiata slot collects only the data we need to run your account, process your deposits through DANA, OVO, GoPay and QRIS, and keep your activity secure — nothing…

Data collected only for account operationDANA, OVO, GoPay & QRIS transaction records securedYour data never sold to third partiesRetention periods clearly definedAccount deletion requests accepted
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axiata slot How axiata slot Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we store your data, want to request a copy of the information we hold on your account, or need…

Live Chat Available 07:00–23:00 WIB daily. Start a chat from the account dashboard and select 'Privacy…
Email Support Send your written data request to our privacy inbox.
In-App Request Form Inside your axiata slot account, navigate to Settings → Privacy → Submit Request.
DATA HANDLING STANDARDS

Browse How We Protect and Retain Your Information

Our data practices are built around six operational commitments — from the moment your account is created to the point where you choose to close it.

Data Collection Minimisation

We collect only what is necessary: your registered name, email address, device identifier, and payment-method references such as your DANA or OVO wallet handle. No additional personal attributes are collected without your explicit consent at the point of collection.

Cookie Management

Session cookies keep you logged in during your visit; analytics cookies measure page load performance. Both cookie types can be reviewed and revoked from your browser settings at any time. Advertising-network cookies are not activated without your prior consent via our cookie banner.

Account Security Practices

Your account password is stored as a salted hash — our team cannot read it in plain text. We enforce two-step verification on login from unrecognised devices and flag unusual GoPay or QRIS deposit patterns for manual review before processing.

Data Retention Schedule

Active account data is retained for the lifetime of your account plus 12 months after closure, in line with Indonesian financial-record standards. Transaction logs tied to DANA and OVO deposits are kept for 12 months; anonymised analytics data may be held longer in aggregate form only.

Third-Party Disclosure Policy

We share your data with payment processors — including QRIS clearing networks — solely to settle your transactions. We do not sell, rent, or exchange your personal profile with marketing agencies, data brokers, or any unaffiliated commercial entity under any circumstance.

Your Right to Access and Erasure

Where local law permits, you may request a full export of the data we hold on your account or ask us to erase it entirely. Submit the request through Settings → Privacy, and we will confirm receipt within 24 hours and complete the action within 14 calendar days.

Common Questions About Your Data at axiata slot

The questions below cover what we get asked most about data collection, storage, account access, and how to contact us with a privacy concern. If your question is not listed, our live chat team is available from 07:00 to 23:00 WIB every day.

We collect your full name, email address, device identifier, and the reference handles for any payment method you register — such as your DANA wallet number or OVO account. We do not collect government ID numbers unless a verification step requires it under local law.

Every QRIS and GoPay transaction generates an encrypted reference log stored on our servers. The log contains the amount, timestamp, and a tokenised wallet reference — never your full payment credentials. These records are retained for 12 months from the date of each transaction.

Yes. Navigate to Settings → Privacy → Submit Request inside your account, select 'Data Export', and we will compile a full copy of your account data within 14 calendar days. This right depends on local law; where local law permits, we process every request without charge.

We do not. Your personal profile and transaction history are never sold or shared with advertising networks or data brokers. The only third parties who receive any subset of your data are payment processors — such as QRIS clearing networks — strictly to complete your transactions.

Submit a deletion request through Settings → Privacy → Submit Request, or email our privacy inbox with your registered email address in the subject line. We acknowledge within 24 hours and complete the erasure within 14 calendar days, where local law permits full deletion.

We use session cookies to maintain your login and analytics cookies to measure site performance. You can view and revoke both types through your browser's cookie settings at any time. Advertising cookies are only activated if you consent via the cookie banner on your first visit.

Reach our privacy team via live chat (07:00–23:00 WIB), the in-app request form under Settings → Privacy, or by email. We will log your concern with a reference number and escalate it to our data-handling team within one business day of receipt.

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