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Explore the Rules That Govern Your Account

These Terms & Conditions set out the agreement between you and axiata slot the moment you open an account — covering how your wallet, game access, withdrawals and…

Account EligibilityDANA, OVO, GoPay & QRISWithdrawal RulesAccount TerminationData & Privacy

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Browse Our Core Policy Commitments

axiata slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, you agree to operate within the scope of these Terms & Conditions at all times. All financial activity on your account — including deposits made via DANA, OVO, GoPay or QRIS — is subject to our transaction verification process,

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which we run to protect both parties. Withdrawals are processed only to the same payment method used to deposit, and our verification team reviews each request within one business day. Eligibility to hold and use an account depends on local law; we reserve the right to
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suspend accounts where local regulations are not met. Our platform records your transaction history for a minimum of 12 months for compliance purposes, and that history is accessible from your account dashboard at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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Switch to the Right Support Channel

If you have a question about these Terms & Conditions — whether it concerns your account status, a payment dispute, or a request to amend your…

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Open Your Account on a Secure Foundation

Our approach to account security and data handling is built into every clause of these Terms & Conditions.

Data Retention

We retain your account and transaction data for a minimum of 12 months after your last login. You may request a full data export via the account settings page at any time, and we deliver it within five business days.

Cookie Policy

Our platform uses session cookies to maintain your login state and functional cookies to remember your preferred payment method. You can manage cookie preferences in your browser settings; disabling them may affect dashboard functionality.

Account Security

Every account login is protected by two-factor authentication, which you can activate under Security Settings. Any unrecognised login attempt triggers an automatic email alert to your registered address within 60 seconds.

Third-Party Sharing

We do not sell or share your personal data with third-party marketing companies. Data is shared only with our licensed payment processors — DANA, OVO, GoPay and QRIS — strictly to complete your transactions.

Amendment Requests

To correct or update your registered name, phone number or email address, submit a request through live chat or email with a copy of your ID. We aim to process all amendment requests within two business days.

Account Closure

You may close your account at any time by submitting a written request via email. Any remaining wallet balance will be returned to your last active DANA, OVO, GoPay or QRIS account before the closure is finalised.

Discover Answers to Common Terms Questions

The questions below cover what you are most likely to ask after reading through these Terms & Conditions. If your question is not answered here, our support team is available daily via live chat, email or WhatsApp during operating hours. Account-specific queries — including those related to a DANA or GoPay transaction dispute — can be escalated to a senior agent on request.

These terms apply to every person who opens or uses an axiata slot account. Access to and use of the platform depends on local law; where local law permits, you are bound by all clauses from the moment your account registration is confirmed.

We reserve the right to update these terms at any time. When we do, we post a notice on your account dashboard and send an email to your registered address at least 48 hours before the changes take effect, so you have time to review them.

If your account is suspended pending a review, any pending DANA or OVO withdrawal is placed on hold. Once the review is completed and the account is cleared, the withdrawal is processed to your original payment method within one business day.

Submit a data-access request through your account's Privacy Settings page or email our support team directly. We compile and deliver your full data export within five business days, free of charge, in a standard readable format.

Each person may hold only one active account. Sharing login credentials or operating multiple accounts is a breach of these Terms & Conditions and may result in permanent account termination and forfeiture of any wallet balance held at that time.

We retain transaction records — including all DANA, OVO, GoPay and QRIS activity — for a minimum of 12 months from the date of each transaction. You can view your full transaction history at any time under the Wallet tab in your dashboard.

Contact our support team via live chat or email with your account ID and a description of the discrepancy. We log every dispute with a reference number and aim to resolve standard account-terms queries within three business days of submission.

Explore the Rules That Govern Your Account

Switch to the Right Support Channel

Open Your Account on a Secure Foundation

Data Retention

Cookie Policy

Account Security

Third-Party Sharing

Amendment Requests

Account Closure

Discover Answers to Common Terms Questions

01 Who do these Terms & Conditions apply to?

02 Can axiata slot change these Terms & Conditions without notice?

03 What happens to my DANA or OVO withdrawal if my account is suspended?

04 How do I request a copy of my personal data held by axiata slot?

05 What are the rules around account sharing or multiple accounts?

06 How long does axiata slot keep my transaction records?

07 What should I do if I believe there is an error in my account terms or charges?

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